Q How to confirm Product Quality before placing orders?
AYou can get free samples for some products, you only need to pay the shipping cost or arrange a courier to us and take the samples.
Q Can I get some samples?
Of course. For most products, we can provide you with a free sample, while the shipping cost should covered by your side.
Q What's about the MOQ?
It depends on the different products.Usually our MOQ is 1KG.
Q What certificates can you provide?
AUsually, we provide COA, ISO and TDS. We would like to try our best meet your needs.
Q Is there a discount?
AYes, for larger quantity, we always support with better price.
Q Are these plant extract natual?
All of our products are extracted by plants naturally ,no solvent plus and other materials,you can buy it safely.
Q How to start orders or make payments?
AProforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, Western Union or Paypal or Escrow(Alibaba).
Q What's your delivery time?
We will make delivery within 3-7 days after payment confirmed (Chinese holiday are not included).
Q What about the delivery port?
Main ports in china are available.
Q How long does the shipment take to arrive?
It depends on your location.
For small orders, 7-15 days via DHL, UPS, TNT, FEDEX, EMS.
For large orders, 7-15 days for air freight and 20-35 days for ocean freight.
Q What kind of packaging can you provide?
Usually, we provide paper-drums and two plastic-bags inside. Net Weight: 25kgs/drum. OEM package is availabe help you boost your busijness rapidly.
Q How to contact us and place the order?
Send your inquiry details in the belows,then Click “SEND”NOW!
Q How do you deal with quality complaints?
AFirst of all, our QC department will do a strict examination of our export products by HPLC, UV, GC, TLC and so on in order to reduce the quality problem to near zero. If there is a quality problem caused by us, we will send you free goods for replacement or refund your loss.