Room 1608, Block A, Rong Cheng Yun Gu, No. 57,  3rd Keji Road, Hi-tech zone, Xi'an, Shaanxi,China 
Home / FAQ

  • Q How to confirm Product Quality before placing orders?

    A You can get free samples for some products, you only need to pay the shipping cost or arrange a courier to us and take the samples.
  • Q Can I get some samples?

    A

    Of course. For most products, we can provide you with a free sample, while the shipping cost should covered by your side.

  • Q What's about the MOQ?

    A

    It depends on the different products.Usually our MOQ is 1KG.

  • Q What certificates can you provide?

    A Usually, we provide COA, ISO and TDS. We would like to try our best meet your needs.
  • Q Is there a discount?

    A Yes, for larger quantity, we always support with better price.
  • Q Are these plant extract natual?

    A

    All of our products are extracted by plants naturally ,no solvent plus and other materials,you can buy it safely.

  • Q How to start orders or make payments?

    A Proforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, Western Union or Paypal or Escrow(Alibaba).
  • Q What's your delivery time?

    A

    We will make delivery within 3-7 days after payment confirmed (Chinese holiday are not included).

  • Q What about the delivery port?

    A
    Main ports in china are available.
  • Q How long does the shipment take to arrive?

    A
    It depends on your location.
    For small orders, 7-15 days via DHL, UPS, TNT, FEDEX, EMS.
    For large orders, 7-15 days for air freight and 20-35 days for ocean freight.
  • Q What kind of packaging can you provide?

    A

    Usually, we provide paper-drums and two plastic-bags inside. Net Weight: 25kgs/drum. OEM package is availabe help you boost your busijness rapidly. 

  • Q How to contact us and place the order?

    A

    Send your inquiry details in the belows,then Click “SEND”NOW!

  • Q How do you deal with quality complaints?

    A First of all, our QC department will do a strict examination of our export products by HPLC, UV, GC, TLC and so on in order to reduce the quality problem to near zero. If there is a quality problem caused by us, we will send you free goods for replacement or refund your loss.

Get in touch

  Room 1608, Block A, Rong Cheng Yun Gu, No. 57,  3rd Keji Road, Hi-tech zone, Xi'an, Shaanxi,China
  86-029-89521380 / 029-89521320
  86-029-89521602
  admin@hongkangbio.com 

 

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